1. General Refund Policy

We aim to provide reliable sportsbook API services and transparent payment processing. Refund requests are reviewed according to the purchased service, payment records, applicable agreements, and the circumstances of each case.

Submitting a refund request does not automatically guarantee approval. Any mandatory consumer rights or other legal obligations applicable to the transaction remain unaffected.

2. Sportsbook API Subscription Fees

API subscription fees cover access to our sportsbook data, endpoints, infrastructure, and related services for the agreed subscription period.

• Fees for a subscription period that has already started are generally non-refundable, subject to the applicable service agreement and law.
• Unused API requests, bandwidth, or subscription time do not automatically qualify for a refund.
• Renewal and cancellation terms will follow the applicable subscription agreement.
• Duplicate subscription payments or verified billing errors may qualify for a refund or account credit.
• Where a refund is required due to a material service failure, the request will be assessed under the applicable agreement and law.

3. Software and Licensing Fees

Software purchases, sportsbook installations, licenses, custom development, and integration services may involve work performed specifically for a client.

• Completed development work and delivered software are not automatically eligible for a refund.
• Deposits and milestone payments are handled according to the signed agreement and applicable law.
• Where agreed deliverables are not provided, the parties will review the contract and available remedies.
• License fees, setup fees, and third-party costs are subject to the specific purchase terms.

4. Betting Transactions and Settlement

Where our platform or integration supports betting-related transactions, settlements and corrections are processed according to the applicable betting rules and transaction records.

• Settled bets are not automatically refundable simply because a customer disagrees with the outcome.
• Void, cancelled, abandoned, or postponed events are handled according to the applicable sportsbook settlement rules.
• Incorrect odds, duplicate bet submissions, and settlement errors may be reviewed and corrected under the applicable rules.
• Any stake return or account balance adjustment must be supported by the relevant transaction and settlement records.
• Betting disputes must be submitted through the appropriate operator or authorized service provider.

5. Duplicate and Failed Payments

If you are charged more than once for the same transaction, or a payment is deducted without the corresponding service being activated, please contact our support team.

We will investigate the payment using available transaction IDs, payment gateway records, timestamps, and account details. Confirmed duplicate charges or eligible failed payments will be handled through a refund, reversal, or other appropriate correction.

6. Non-Refundable Situations

Subject to applicable law and the relevant agreement, refunds may not be available for:

• Services correctly delivered and used during the agreed period.
• Unused subscription capacity or API requests.
• Issues caused by unauthorized modifications, unsupported integrations, or client-side configuration errors.
• Losses arising from betting outcomes or business decisions.
• Third-party service interruptions outside our control, unless a refund or other remedy is required by the applicable agreement or law.

7. Refund Request Procedure

To request a refund, contact our support team and provide the following information:

• Your registered account or business name.
• Payment transaction ID or invoice number.
• Purchase date and payment amount.
• A clear explanation of the refund request.
• Relevant supporting evidence, if available.

We will review the request and may ask for additional information. We aim to respond within 3–5 business days. This is a target response time, not a guarantee of resolution.

8. Refund Processing Time

Once a refund is approved, it will generally be returned through the original payment method where possible. Processing times depend on the payment provider, bank, payment method, and applicable requirements.

We will provide confirmation when the refund has been initiated. The time required for the funds to appear in your account may vary.

9. Account Suspension and Termination

Account suspension, termination, or a breach of service terms does not automatically create a right to a refund. Any outstanding refund entitlement will be assessed under the applicable agreement and law.

10. Policy Changes

We may update this Refund Policy to reflect changes in our services, payment procedures, or legal requirements. The updated version will be published on this page with a revised effective date.

11. Contact Us

For refund questions, billing disputes, or transaction corrections, contact our support team.